Terms of Use

1. About Khidma

Khidma ("Khidma", "we", "us", "our") is a private online guidance platform that connects Muslim users with verified Islamic scholars and Muslim counsellors for scheduled, one-on-one audio sessions, private questions, and guided reflection.

Khidma is operated by Adeeb Sayeed, trading as KHIDMA.LIVE, a registered proprietorship in Bengaluru, Karnataka, India. Our Services are available to users in India and to the Muslim diaspora, including in the United Kingdom, the United Arab Emirates, and the United States of America.

2. Nature of Our Services

Khidma provides Islamic guidance and Muslim counselling. It is not a medical, psychiatric, or emergency service.

By using Khidma, you acknowledge and agree that:

• Khidma is not a crisis helpline or emergency mental health service
• Khidma does not provide medical diagnosis, clinical psychiatric treatment, or regulated therapy
• Sessions are pre-booked and are not available on-demand for urgent or emergency situations
• If you are in immediate danger or experiencing a mental health crisis, you must contact your local emergency services immediately
• Guidance provided by scholars and counsellors is advisory in nature and does not constitute a legally binding fatwa or a clinical prescription
• Any AI-assisted features (such as the Nafs Assessment, guided path, and reflections) provide spiritual and emotional support only, and do not provide medical advice, diagnosis, or religious rulings
• You are responsible for the decisions you make based on any guidance received

3. Eligibility

To use Khidma, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Provide accurate and truthful information when registering or completing intake forms

By using our Services, you confirm that you meet these requirements.

4. Booking and Sessions

• Sessions are booked in advance through our website, the mobile app, or via WhatsApp
• Confirmation of your booking will be sent to you, along with details for joining your session
• Sessions take place via our in-app audio infrastructure or, for some web bookings, via Google Meet (audio; video is optional)
• Session durations and pricing are as displayed at the time of booking
• You are responsible for ensuring a stable internet connection and a private, quiet space for your session
• Sessions may be extended in additional increments at the applicable rate, subject to scholar/counsellor availability
• Where session packages are offered, the terms shown at the point of purchase apply, together with our Cancellation and Refund Policy

5. Scholar and Counsellor Standards

All scholars and counsellors on Khidma are independently verified by us. However:

• Khidma does not guarantee specific outcomes from any session
• The views expressed by scholars and counsellors are their own professional and religious opinions
• Scholars providing Islamic rulings (fatawa) do so based on the information shared during the session — rulings may differ if circumstances change or are incomplete
• Counsellors are not regulated therapists in all jurisdictions, and their guidance does not constitute regulated clinical therapy

Expert conduct. We expect every scholar and counsellor on Khidma to treat you with dignity and respect at all times. Demeaning, abusive, discriminatory, or otherwise harmful conduct toward a user is a serious breach of the standards we hold experts to, and is grounds for removal from the platform.

6. Recording and Session Content

You acknowledge and agree that session audio is transcribed by our AI service provider solely to create your session notes, after which the audio and full transcription are deleted, as described in our Privacy Policy. You agree not to make your own recording of a session without the explicit consent of the scholar or counsellor.

7. User Conduct

You agree not to:

• Provide false, misleading, or incomplete information
• Use the Services for any unlawful purpose
• Share session content publicly or in any way that could harm or identify a scholar, counsellor, or other user
• Attempt to contact scholars or counsellors outside of the Khidma platform
• Harass, abuse, or threaten any scholar, counsellor, or member of Khidma's team

Khidma reserves the right to suspend or terminate access for any user who violates these terms.

8. Payments

• All payments are processed securely through our payment provider, Razorpay. Khidma does not store your card details.
• Prices are displayed in the currency applicable to your region (INR, GBP, AED, or USD)
• Payment is required at the time of booking
• Where session packages are offered, payment terms are as shown at the point of purchase

For cancellations and refunds, please refer to our Cancellation and Refund Policy.

9. Confidentiality

• All sessions are private and confidential
• Khidma staff do not attend or monitor sessions
• Scholars and counsellors are bound by confidentiality obligations
• Session content will not be shared with any third party without your consent, except where required by law or to protect someone from serious harm

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• Khidma is not liable for any decisions you make based on guidance received during a session
• Khidma is not liable for technical issues arising from third-party platforms (including audio and video providers)
• Scholars and counsellors are independent professionals responsible for their own conduct and the opinions they express. Khidma's role is to verify experts before they join the platform and to respond to reports of misconduct as set out in Section 5; beyond that role, Khidma is not liable for the independent acts or omissions of an expert
• Khidma's total liability to you in connection with the Services shall not exceed the amount you paid for the specific session giving rise to the claim

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, for Khidma's own negligence, or for any liability that cannot be excluded or limited under applicable law.

11. Your Consumer Rights

Nothing in these Terms affects any rights you have as a consumer that cannot be waived under the law that applies to you, including, for users in India, rights under the Consumer Protection Act, 2019. Where any provision of these Terms conflicts with your non-waivable statutory rights, those statutory rights prevail.

12. Intellectual Property

All content in the Services — including text, design, branding, and the Nafs Assessment tool — is the intellectual property of Khidma. You may not reproduce, distribute, or use our content without written permission.

13. Governing Law

These Terms of Use are governed by the laws of India, and the courts of Bengaluru, Karnataka shall have jurisdiction, except where the mandatory consumer-protection law of your country of residence requires that disputes be heard there or under that law.

14. Changes to These Terms

We may update these Terms of Use from time to time. We will notify you of significant changes by email or a notice in the Services. Continued use after changes are posted constitutes acceptance of the revised terms.

15. Contact Us

Email: connect@khidma.live · Website: www.khidma.live